I spoke to customer assistance who said that I would need to file A further claim with a individual Office because the sofa was purchase a week over a 12 months (which isn't covered from the maker). This is very discouraging, Primarily considering that none of this was explained to me at the time of acquire. She gave me a number to contact A further Section. I used to be ready to achieve A further rep who informed me that they can not support me. I termed back and spoke with a supervisor and she or he was not capable to help both. I'm currently compelled to maintain a faulty sofa that is weakened (no fault of mine). The customer company Associates are unprofessionals with no understanding of ways to address problems with these. I wouldn't advocate them to any person. I'm in the whole process of throwing out the sofa mainly because it's unsafe to take a seat on it mainly because of the sharp object that is presently sticking out within the side.
I bought a full bedroom set from Bob's Slide 2011 when I was shifting into a whole new apartment. In the beginning I acquired superb company (certainly, simply because I used to be purchasing their solution) and up to now I haven't experienced any issues with the furniture. Then tonight as I used to be sitting down up in my mattress doing a little work I read an odd creaking sound. I look down and my headboard has begun separating in the beam connecting it on the footboard.
If I could put 0 stars I'd personally...This is the offer My mother bought a mattress for over $2000 waited over 2 weeks to possess it delivered...paid out for mattress removing ( and that is obligatory) No matter should they haul away your aged mattress..if they ultimately referred to as for shipping they had been unwilling to move her previous mattress even 8 feet absent to the opposite place.
We submitted a claim and were denied for the reason that in my assert I stated "not known of how the damages transpired" and ought to have been phrased as "an accident prevalence." Due to the fact Bobs really wants to Engage in word online games, I will no longer do business with them And that i urge All people else not to likewise. Use your money wisely in other places.
Low Quality Goods and Insurance is not going to cover a lot of the promises. We bought a eating table and chair set. The chair had troubles from 2nd month. They did some short term resolve.
Why are unable to you give under one star? Steer clear of in the least Value! They just want your hard earned money. No customer support in the least. Having to call the east coast for issues and afterwards currently being transferred to your community store for them to show you to simply call the customer support line that just transferred you to them stating every little thing goes via them.
I requested for your cell phone number for your Lombard store but he gave me a number that was incorrect. I named back once more, One more forty minutes, this time Adrian was quite useful. I instructed him I wanted a manager, or I used to be visiting the Lombard store And that i didn't Assume Bob would recognize me speaking to his customers about his customer support. Adrian did simply call me back and preparations ended up made for just a pick up Sept. 5th and also the mattresses needed to be in plastic. Agreed. We learned our village would get the mattresses so we organized for them to pick up the mattresses. We referred to as Bob's Customer Company, another fifty moment wait around and advised them to cancel the get. We ended up told that would be pointed out. Occur Sept. fifth, Bob's staff involves pick up the mattresses, only they arrived to try and do a established-up, not get the mattresses. We explained we already cancelled the pick up. This is what happens whenever you use people from other countries to do your customer service. I would for Bob to learn that I don't Believe I'll take into consideration another order from Bob's Home furniture And that i will definitely notify my relatives, good friends and neighbors about the customer service. In reality, if I'm from the Lombard community, I just may possibly produce a go to and reveal the process to probable purchasers. Thanks, Bob for all the inconvenience.
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Wasn't genuinely looking to get a dinning room desk, but my spouse observed this round established & I could not say no. It is wonderful & snug to take a seat for an extended time frame with company. Their shipping course of action may be the incredibly best in the business. They start by calling you, 2 days before delivery, giving you a 3 hour window.
Not sure what all the detrimental reviews are about. I got the montibello eating table established as well as a espresso table and conclusion desk.
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!! It should be called Bobs BS furnishings, I really made a huge slip-up not planning to Macy's, I commonly invest in my home click here furniture from them And that i had a dilemma as soon as and it had been cared for swiftly without any issues!! People make sure you be careful in picking out this company, ensure that you deal with a company who's got honor and dignity.
I had many conversations with the warehouse/shipping and delivery people & they were quite apologetic, but once the supply people (I am not even specific if these guys were being Bob's personnel For the reason that truck mentioned another thing) arrived, they had been useless exhausted. Most likely That is why they harmed one of many nightstands. So, I contact the # & they convey to me the merchandise is on backorder... terrific. Damaged nightstand to complete my set. Now below it's, the 1st week of December & they are to deliver my replacement nightstand tomorrow. So, my First "backordered" Bed room established to get shipped inside the 2nd week of October will at last & hopefully be finished tomorrow. Inside the small - their quality of furnishings is good, the cost is nice, but whenever they inform you that everything you need will not be in inventory, fork over the additional dollars & go somewhere else.
I had to simply call back 4 various periods since I retained getting disconnected. I will NEVER buy everything from Bob's furniture once more. My daughter now has no bed to snooze on. Worst customer assistance I've at any time dealt with in my full lifestyle. Usually do not GO Below!